Terms of service

1. The agreement

These terms, together with the signed order form or licence agreement that sets your plan, branches and price, form the whole agreement between us. Where the signed document and this page disagree, the signed document wins.

Accounts are created by us, not by self-service signup. Somebody at your organization agreed a plan with us before a workspace existed, and by using it you accept these terms on that organization's behalf.

2. What the service is

Krushnay ERP is software for the back of house of a restaurant or hotel group: purchasing and approvals, vendor rates, stock and transfers between branches, stock counts, daily closing, staff records and payroll registers. It is provided over the internet, with a companion application for Android and iOS.

We improve it continuously. Features may be added, changed or retired; where a change removes something you rely on, we will tell you before it happens rather than afterwards.

3. Workspaces and accounts

• Each person who uses the system needs their own account. Sharing a login defeats the audit trail, which is the point of the product.
• Signing in uses a one-time code sent to a work email address. Keep that mailbox secure; anyone with access to it can reach your workspace.
• Your administrators decide who has access and to which branches. Tell us promptly if you believe an account has been compromised.

4. Who owns the data

You do. Your catalogue, vendors, rates, orders, stock movements, signatures, delivery photographs, staff records and everything else you put in remains yours. We claim no ownership over it and we do not use it to train anything or to build a product for anybody else.

We hold it in order to run the service for you. We will give you a copy in a portable format on request, and we will delete it on request or when the agreement ends — see section 10.

5. Acceptable use

You agree not to:

• Use the service unlawfully, or to store anything unlawful.
• Attempt to reach another organization's workspace, or to probe, scan or overload the system.
• Resell or sublicense access without our written agreement.
• Upload anything you have no right to hold, including personal data of staff or vendors gathered without a lawful basis.

We may investigate suspected misuse and, where it is serious or continuing, suspend access while we do — see section 10.

6. Your regulatory obligations

The system records the registrations a food business holds and prints them on the documents that need them: a Trade Licence and Tax Registration Number in the United Arab Emirates, a GSTIN and FSSAI licence in India, and the equivalent elsewhere. That is a convenience, not a certification.

Holding valid registrations, charging and filing tax correctly, meeting food safety rules and complying with labour law remain entirely yours. We do not provide tax, legal or food safety advice, and a document produced by this software being well-formed does not make its contents correct.

7. Fees and licences

Your plan, the number of branches and users it covers, the currency and the term are set in the signed agreement. Fees are payable in advance for the term unless we agree otherwise in writing, and are exclusive of VAT, GST and any other tax, which is added where applicable.

We will tell you before a licence expires. If it lapses, the workspace becomes read-only rather than being deleted, so nothing is lost while a renewal is arranged.

8. Availability and support

We aim to keep the service available at all times and will schedule any planned interruption outside busy service hours where we can. We do not offer a contractual uptime percentage unless one is written into your signed agreement.

Support is by email and phone during UAE and India business hours. We answer email the same working day.

The mobile application continues to work without a connection and uploads when one returns. That is a feature, not a guarantee: keep a paper fallback for anything legally required to exist at the moment it happens.

9. Liability

We are responsible for running the service with reasonable skill and care. We are not responsible for decisions you take using it, for the accuracy of figures somebody enters, or for losses arising from your own failure to keep accounts secure.

To the extent the law permits, our total liability to you in any twelve-month period is limited to the fees you paid us in that period. Neither side is liable for indirect or consequential loss.

Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited under UAE or Indian law.

10. Suspension and ending

Either side may end the agreement at the end of its term by telling the other in writing. We may suspend access immediately where there is unlawful use, a security risk to other customers, or fees remain unpaid after we have asked.

When the agreement ends we will, on request made within thirty days, provide a copy of your data in a portable format. After ninety days we delete it, including from backups as those rotate. Ask us to delete it sooner and we will.

11. Governing law and disputes

Which law applies depends on where your organization is established, because it makes no sense to send a Dubai restaurant to a court in another country over a software licence.

If your organization is established in	Governing law	Courts
United Arab Emirates	The federal law of the UAE and the law of the emirate concerned	The competent courts of that emirate
India	The law of India	The competent courts of Gujarat
Anywhere else	As agreed in writing before the workspace is created	As agreed in that document

Before either side goes to court, we both agree to try to settle the matter by talking about it, in good faith, for thirty days.

12. How to reach us

Krushnay ERP
Email: gediya.kalpesh@gmail.com
Phone: 07227993344
Web: www.krushnayerp.com

See also our privacy notice, which covers what we do with personal data.